Privacy Policy

Contact details:

STAS picture hanging systems
by All ABout Framing Limited / DIY Framing Courses Tools and materials
Unit 2, Crusader Industrial Estate
Stirling Road Cressex Business Park
High Wycombe, Bucks, HP12 3ST, UK
VAT no. 816 0940 39
Company registration no. 4513393

This privacy policy describes how STAS uses and protects the information that you share when using the website. STAS picture hanging systems makes every effort to ensure and protect your privacy. Should we ask you for certain information with which you can be identified when using this website, you can be assured that this will only be used in accordance with this privacy statement.

We will not sell, distribute or rent your personal information to third parties unless we have received your explicit permission or are legally obliged to do so. We may use your personal information to send you promotional information about our products.

We may change this policy from time to time by updating this page. You should visit this page from time to time to ensure that you are satisfied with any changes.

Our webstore uses Google analytics. The analytics.js JavaScript library is part of Universal Analytics uses a single first-party cookie that contains an anonymous identification to distinguish individual users. Important to know: Google Analytics does not collect any personal information from you.

What we collect

We can ask you to provide the following information:

  • Name
  • Contact information incl. email address
  • Demographic information, such as postal code, address details, preferences and interests
  • Other relevant customer information

For the complete list of cookies that we collect, which are necessary for the functional functioning of the website, you will find a list of cookies that we collect at the bottom of this page.

What we do with the information we collect

We need this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal administration
  • For the correct processing of an order
  • We can use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information that we think you may find interesting through the email address you provided.
  • We may use the information to customize the website according to your interests.

Storage period for personal data

We are legally required to store the sales administration for 6 years. Six years after an order you can submit a request to remove the data from our records. We will meet this request within 5 working days. You can unsubscribe from our newsletter at any time by clicking on the unsubscribe link below each received newsletter. You can also submit a request at any time to inspect the personal data stored by us.

Sharing data

We only share data with third parties if there is a need for the correct processing and delivery of your order. Processing parties may be:

  • SagePay: Payment provider that processes the online payments. STAS does not store any payment data itself.
  • PayPal: Payment provider that processes the online payment via PayPal. STAS does not store any payment data itself.
  • APC Overnight: A partner who is responsible for the logistic handling of your order
  • Royal Mail 1st Class Post: A partner who is responsible for the logistic handling of your order
  • Mailchimp (only when subscribing for the newsletter): An external party that sends newsletters
  • Byte: Responsible for the hosting and server management of this website.

Security

We are determined to ensure that your information is secure. To prevent unauthorized access or disclosure, we have implemented the necessary physical, electronic and managerial procedures to protect and secure the information we collect online. For example, all traffic to this website is encrypted via a secure SSL connection, and we do not store payment details such as bank account numbers and credit card details.

How we use cookies

A cookie is a small file that asks permission to be placed on the hard disk of your computer. If you agree, the file is added and the cookie can be used for web traffic analyzer or lets you know when you have visited a particular site. Cookies enable web applications to respond to you as an individual. The web application can adjust its activities according to your needs by collecting and remembering information about your preferences.

We use traffic log cookies to determine which pages are used. This helps us analyze data about webpage traffic and better tailor our website to the needs of the customer. We only use this information for statistical analysis purposes and then the data is removed from the system.

In general, cookies help us provide you with a better website, and enable us to track which pages you find useful and which do not. A cookie does not give us access to your computer in any way or does not provide any information about you other than the data you choose to share with us. You can choose to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually change the settings of your browser to refuse cookies if you prefer. This can also ensure that you cannot fully benefit from the possibilities of our website.

List of cookies that we collect

The table below lists all the cookies that we collect, and which information is stored.

In addition to the functional cookies below, we also use Third-party cookies:
Google Adwords: tracking & remarketing (https://www.google.com/policies/privacy/)
Google Analytics: tracking (https://www.google.com/policies/privacy/)
Bing: UET tag (tracking & remarketing) (https://privacy.microsoft.com/en-nl/privacystatement)

Cookie name Cookie function
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.