Contact: 01494 459545 | info@hangingsystems.com

Free shipping in the UK

on orders > £250,-

TERMS AND CONDITIONS OF DELIVERY AND PAYMENT

All website details, including prices, are subject to change and notification of any relevant changes will be given to the buyer following receipt of an order. The buyer will subsequently be offered the opportunity to cancel or amend the order. All prices shown are correct at the time of publication.
Hangingsystems.com endeavours to maintain good customer service. However, we have the right to refuse an order and any liability for failure to deliver in good time is not within our control once the goods have left the warehouse.


Payment

  • Online orders are processed on a Secure Web Site (SSL).
  • Orders are charged at the time the order is placed.


Samples

 

Shipping & Delivery
• For orders over £250 shipping to UK deliveries and Ireland the carriage is free.
• For small orders (without rail) shipping is £5 for UK deliveries and £30 for Ireland.
• For orders containing rail with a length up to 150 cm (59 inch):  to UK Mainland there is a flat rate of £10.00 plus vat carriage and £25.00 plus vat for orders to Scottish Highlands and Islands, Northern Ireland and Isle of Wight. £40.00 for orders to the ISle of Man, £30.00 for orders to Guernsey. £30 for orders to Ireland.
• For orders containing rail with longer lengths (200 cm / 78 inch):  to UK Mainland there is a flat rate of £20.00 plus vat carriage and £35.00 plus vat for orders to Scottish Highlands and Islands, Northern Ireland and Isle of Wight. £50.00 for orders to the ISle of Man, £30.00 for orders to Guernsey. £45 for orders to Ireland.

When will my order ship and when will it arrive?

• Orders generally ship within 2 working days. For time sensitive orders, contact us at info@hangingsystems.com.
• Carrier method is by APC Overnight or by Royal Mail Standard 1st Class.
If sent by APC Overnight you will receive a tracking number on the day of dispatch of your order and typically in most occasions all orders arrive the following working day by 4pm (allow extra time for shipments UK Highlands and Islands, Northern Ireland & Ireland).
• Please note APC overnight does not deliver on weekends or bank holidays.
• For collection, we will contact you via email or phone to let you know when your order is ready.
• Any liability for failure to deliver in good time is not within our control once the goods have left the warehouse.

Other General Shipping Information

• All orders shipped via APC Overnight will need to be signed for on delivery and are shipped from High Wycombe in Buckinghamshire.
• Please email us as soon as the order has been placed if you need delivery instructions added (leave safe or with a neighbour).
• Shipment Tracking information is automatically delivered to the email address provided with your customer account.
• Please ensure you order in plenty of time and please check your order has arrived in good condition before arranging installation.
Returns & Replacements

Returns

1) For orders under £200 (product cost - not including shipping charge)
• Orders less than £200 are covered by our unconditional 14 day return policy. Simply contact us within 14 days of receipt of your shipment or via email at info@hangingsystems.com to arrange for return. If the authorised return is over 14 days from the order date, it will be subject to a 25% re-stocking fee.
• Returned product must be in useable condition for a refund to be issued.
• Original (outgoing) shipping charges will not be re-imbursed. Return shipping is typically arranged by the customer (If you do not have a solution for the return, we can arrange a courier collection which is double the original shipping cost).
2) For orders over £200 (product cost - not including shipping charge)
• Orders over £200 can be returned strictly at our discretion. If there is any doubt on the suitability of our products for a particular application we recommend a small (less than £200), risk free initial purchase.
• Any authorized return over £200 will be subject to a 25% re-stocking fee.
• Product must be in usable condition to receive credit.
• Shipping charges are NOT re-imbursed.

Damaged or Defective Goods

• Customers are expected to inspect all packages on delivery and in the event of any damage to the packaging a note MUST be made on the couriers document when the goods are signed for. Any damage should be reported immediately (and no later than 3 working days of receipt of the goods) and all packaging retained until you are advised it can be disposed of.
• Damaged goods should not be discarded until we have been informed and you have received our written instructions. If you are able to take photographs of the damage that is most helpful. If damage is extensive we reserve the right to file claim with the carrier who may retrieve the damaged goods for inspection.
• We will issue a full refund or replace at no charge all damaged product reported within the specified period.
• Defective product is replaced free of charge. However, we reserve the right to inspect defective product before replacing.


Privacy

  • Customer information is kept confidential, we do not sell or share mailing lists with 3rd parties.